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SWORDS:

Must be returned within 14 days of invoice date. We inspect every sword and saber before shipping, so if the item arrives damaged, please call us immediately at +49 212 312077, or e-mail us. Provide us with the reception report of the freight company.

Customized swords like laser etched swords/sabers: non-returnable unless the sword/saber is defective.

Please note that steel is a metal, which, as well as other materials, can get fatigue in time. Even wide, heavy and flexible blades can break under certain circumstances. Use your sword only with respect - it is not a toy.

In case that one of our blades break during the first year after purchase, we will replace it.

We assume that the sword is used in a normal way and not destroyed on purpose. In cases of doubt, we will send the blade to a laboratory to investigate the reason for the defect.

Custom items:

Custom items (e.g. laser engraved swords, bullion crests) that are not defective may not be returned because of the customization that has been done to the product. When a custom item is ordered, your credit card will be charged when the item is put into production.

When shipping returns, please include a copy of the invoice so that we can properly credit your account or issue a refund. Also, please insure the items for their full value.

If you have questions regarding a return, please email us. (WKC strives to answer ALL e-mail inquiries the same day - though some can take a full business day)

Returns may be shipped to:

WKC Stahl- und Metallwarenfabrik
Hans Kolping GmbH & Co KG
Attn: Rücksendungen
Wittkullerstrasse 140-144
42719 Solingen
Tel: + 49 212 312077

Customer is responsible for all shipping charges.

WKC reserves the right to charge a restocking fee on items which are returned AFTER the time periods stated above.

  contact : hello@wkc-solingen.de  
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