An obvisously defective product must be returned within 14 days of invoice date. We inspect every sword and saber before shipping, so if the item arrives damaged, please call us immediately at +49 212 312077, or e-mail us. Provide us with the reception report of the freight company. Customized swords like laser etched swords/sabers: non-returnable unless the sword/saber is defective. Please note that steel is a metal, which, as well as other materials, can get fatigue in time. Even wide, heavy and flexible blades can break under certain circumstances. Use your sword only with respect - it is not a toy. In case that one of our blades break during the first year after purchase, we will replace it. We assume that the sword is used in a normal way and not destroyed on purpose. In cases of doubt, we will send the blade to a laboratory to investigate the reason for the defect.
Custom items (e.g. laser engraved swords, bullion crests) that are not defective may not be returned because of the customization that has been done to the product. When a custom item is ordered, your credit card will be charged when the item is put into production.
When shipping returns, please include a copy of the invoice so that we can properly credit your account or issue a refund. Also, please insure the items for their full value.
If you have questions regarding a return, please email us. (WKC strives to answer ALL e-mail inquiries the same day - though some can take a full business day)
Returns may be shipped to:
WKC Stahl- und Metallwarenfabrik
Hans Kolping GmbH & Co KG
Tel: + 49 212 - 31 20 77
Customer is responsible for all shipping charges.
WKC reserves the right to charge a restocking fee on items which are returned AFTER the time periods stated above.